Unfortunately too many people feel that they are either overcharged or underserviced when they visit a new mechanic which can blow out a household budget. Here are some useful tips to make sure you get quality customer service the next time you need to see a mechanic.
KNOW AS MUCH ABOUT THE PROBLEM AS YOU CAN BEFORE YOU GO TO SEE A MECHANIC
A dishonest mechanic is usually pretty skilled at picking up if you don’t know a thing about cars and then exploiting it, so pick up your owner’s manual, open the hood of your car and start getting familiar with your vehicle. Learning about your car and how it works is a good way of avoiding being taken for a ride.
Don’t just settle for one quote from a mechanic unless you know and trust them – shop around so you can make comparisons with the price suggested for the repairs proposed. If you are getting your car serviced, you shouldn’t feel like you need to take your car to be serviced at the dealership you purchased it from. There are many independent mechanics that are qualified to service your car that should not affect your warranty-although you should always double check (get written proof) to confirm that the mechanic is qualified to undertake a warranty service. car and start getting familiar with your vehicle. Learning about your car and how it works is a good way of avoiding being taken for a ride.
ASK TO BE NOTIFIED OF SURPRISE COSTS
It’s a horribly feeling being caught out with a surprise mechanic bill that leaves your pockets empty and also knowing in your gut that the bill could have been avoided. It is important that your mechanic provides you with an estimate of the costs when you are present before any work is performed. You should also let the mechanic know that they should call you if there is any unexpected work that is to be performed or if the actual costs exceeds the estimated cost, so that you can give the verbal go ahead before any additional costs are incurred.
ASK FOR OLD PARTS
It’s a sad truth that there are unscrupulous mechanics out there who will charge for car parts when they have not actually replaced them! To avoid this from happening to you, you should ask for the old parts to be provided to you after a service so you can be in the best position to determine if the work has actually been performed.
DON’T DISMISS INDEPENDENT SHOPS
While it’s easy to discount some of the independent shops over larger, more established shops- bigger is not always better where smaller car repairers can outperform their larger competitors in regards to customer satisfaction and quality of service. Independent shops cannot survive by overcharging and underservicing their clients- they rely far more on building long-term relationships based on trust and reliable service. Think of it this way, a smaller independent car repairer will be hurt far more by a dissatisfied customer than a larger client that can afford once in a while to burn bridges to make a short term gain.